Refund policy
30 Days Easy Returns
At fjorna.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process. Our return policy applies to all customers, including those in the United Kingdom and the United States.
---
Return Policy Details
1. Return Period: You can return items within 30 days of receiving your order.
2. Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
3. Return Shipping Costs: Return shipping costs are the responsibility of the customer. Fjorna does not cover or reimburse return shipping fees.
---
How to Return an Item
1. Contact Customer Service: Email us at info@fjorna.com to initiate your return. Please include your order number and reason for return.
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
4. Shipping Label: We will send you a return address. It is the customer's responsibility to purchase a shipping label at the post office or carrier of choice.
5. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.
---
Refund Process
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
- Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
---
Exchanges
Feel free to contact us via email or phone to discuss any issues with your product. We'll do our best to find a suitable solution together.
---
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.
---
Questions about our return policy should be sent to us at info@fjorna.com.
Address: Sterrepad 13A, 5571 EL Bergeijk, Netherlands
Email: info@fjorna.com
Phone: +31 6 16094239